Contact Us

What happens to your message

A question about a bonus rule or a dispute over a cashout lands in a shared inbox that a small team reads in English and replies to in English. That is the only language the team works in, so a message written in French or any other language will still be read, but the answer will come back in English.

Because the team sits on the editorial side of this site, it can clarify how a review was researched, correct a factual error, or pass along a complaint about a listed operator. It cannot change a casino's decision, speed up a withdrawal, or override a wagering condition. Those outcomes sit with the operator itself.

Keep sensitive details out

A contact form travels over an ordinary web connection and lands in a mailbox that several people can open. That makes it the wrong place for anything a stranger could misuse. Never send a password, a full credit-card number, a bank-account number, a copy of your ID, or a screenshot of a payment receipt through this form. The team does not need any of those to answer a question, and no legitimate support request should ever ask you to supply them this way.

If a message does require proving who you are, the team will tell you the safe route to take. Until then, treat the form as a text channel only.

When gambling stops being safe

If play has moved past entertainment and is causing financial or personal strain, the contact form is not the right tool. This site reviews casinos; it does not provide counselling or crisis support. A reader in that situation should reach a recognised gambling-help organisation in their own province instead, where trained staff answer in the caller's language and work without judgement.

Every major Canadian market has such a service, and most operate around the clock. They can also explain self-exclusion programs that block access to a specific casino or to an entire provincial network. Those tools are free, confidential, and can be started the same day they are requested.

For everyone else, the form stays open for the ordinary questions: a review that missed a detail, a bonus term that reads unclearly, a game that behaved oddly during testing. The team reads every message and replies as quickly as the workload allows, which in practice means within a reasonable time rather than on a fixed schedule.